The Future of Business Communications

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VoIP can be up to 60% more inexpensive than a traditional phone system. It is user-
friendly without sacrificing the vast range of advanced features not included on more
expensive phone systems.
We are determined to tailor your VoIP system to your specific needs. Please take some
time to answer the following questions and build your list of requirements.

  • What is your current phone system? Are you already using VoIP?
  • If you have a VoIP system, is it on premise or cloud-hosted?
  • Who will be using the new phones? Office-based or remote workers?
  • How many employees will need a phone?
  • What features and functionality does your business require? IVR, call
    recordings, emailed voicemail?
  • How many incoming calls will your business receive at any one time?
  • Will calls need to be routed to multiple departments or offices?
  • What is your budget?
  • What is your current broadband speed?
  • Do you have a dedicated in-house IT resource?

A Phone for Any Purpose

A VoIP phone can be personalized to the exact requirements of each user, regardless
of their job. For example, sales will need an expansion module to sort through a large
phone book, support would utilize VoIP’s call recording feature, and directors will need a
VIP line and call routing via a PA or virtual receptionist.

Your Office

Some aspects of the infrastructure required for your new phone system are dependent
on the size and location of your office. Furthermore, several decisions will be influenced
by how your office operates:

  • Is the number of staff fixed or does it fluctuate?
  • Will calls involve the sending or receiving of large amounts of data?
  • Do you require a secure or encoded line for sensitive information?
  • Will you be hosting conference calls?
  • Do you have offices overseas?

How to Choose the Right VoIP System Provider

  1. Shop around
    Find the price that suits your budgetary constraints. Get like-for- like quotes based on
    your set of requirements not pre-defined packages. Some providers offer a price
    matching service.
  2. Check their platformsFind the price that suits your budgetary constraints. Get like-for- like quotes based on
    your set of requirements not pre-defined packages. Some providers offer a price
    matching service.
  3. Compare call plans
    If your business requires making a high amount of mobile or international calls, find out
    whether they will be covered in an inclusive call plan. If not, find out the cost of additional
    minutes, as it may not be cost effective to go over your allowance.
  4. Get a free trial
    It is of the utmost importance that we give any prospective buyer the opportunity of a
    real-world test run before a purchase is made, so get a free trial and use it in your office
    environment.
  5. SLA
    A Service Level Agreement (SLA) outlines the level of service that is to be expected.
    These can vary between providers, so make sure to ask for a copy and compare.
    Typically, 99.99% availability is offered with less than 5-hour fix time on faults.
  6. Read the fine print
    Unlimited never means unlimited, so check the fair usage policy and find out what
    numbers and destinations are excluded from call plans. Check whether or not the
    contract will auto renew or require some action from you to cancel.
  7. Speak with existing customers
    Read reviews, testimonials, and even ask for references to get an idea of who your
    system provider previously worked with. Ideally, talk to an existing customer about their
    experience.
  8. Training
    Is training available? Is it included and free? What level of training or support is
    included? If VoIP is new to your business, some staff my need more help than others
    with getting set up and more time to adapt to the new features.
  9. Check the term options
    Find out how fixed term contract lengths or flexible rolling contracts affect the overall
    price and how upgrades or additional services alter the contract term. Do they offer
    month-to month services?
  10. Work with IT team
    If you’re not technical and you don’t have an internal IT resource, some vendors provide
    reliable resources to launch your VoIP project. Of course, there are independent
    consultants available. It’s important to understand what you’re buying as you will be
    using the system every day, so get help if you need it.

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Lastly, here are some quick do’s and don’ts to consider when you’re planning your
new phone system.

Do

  • Run a speed test and review your local broadband speeds
  • Test your service provider before committing – call their support line
  • Use a VoIP provider that has worked and preferably proven compatibility with
    your ISP provider routers.

Don’t

  • Use VoIP if your internet access is poor or slow, ask to be upgraded
  • Try to cut costs on hardware and internet access – your firm’s reputation will be
    damaged by poor call quality
  • Choose separate providers for your phones, SIP trunks and broadband

 

Join the VoIP Phone Revolution

Once you have done your research and mapped your staff and office requirements, you
will be ready to join the growing number of businesses that use a cloud-based phone
system to improve their service and reduce their costs.
If you would like any help with planning your new business phone system contact
[email protected] call our team today and they will be happy to help – 800-505-
VOIP

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