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Why do You Need a Business Phone System?

business phone service
Posted on Mar 2, 2021

business phone system

If you are running a business, you’ll probably know how effective a direct call is. That’s why a business phone system is essential for companies and organizations. But what is a business phone system?

The business phone system is a calling network designed to improve communications for small businesses, companies, and organizations at an advanced level. These business phones can handle an organization’s complex needs, like service calls and call routing, to communicate with the customers.

Until 30 years ago, there weren’t such things as the internet, and informal communication was only possible through the public telephone network. It also costs a lot to transfer information and data, especially over long distances. But over the past few years, we have seen some exciting phenomena; the proliferation of personal computers, new technologies such as cell phones, and finally, the vast internet network.

As you probably know, the business phone system allows people to make calls over the internet instead of traditional telephone lines. This technology can convert your voice into a digital signal and transmit it over the internet, just like other communication services such as email.

In this article, we will talk about the advantages of these business phone systems. So, stay with us.

business phone service

What are the features of business phones?

The most important thing that you should consider when choosing a business phone system is your needs and how big your office or organization is. But besides that, there are some general features that you should except for your business phone system:

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Multiple lines

You can receive calls from various customers at a time

Conference calling

You can connect with multiple people in one conversation.

On-hold music or messages

You can entertain customers while they are waiting for the respond

Visual voicemail

This feature delivers messages to you when you’re not available at the office.

Automated features

Answering and redirecting calls to the right employee and extension

Hunt groups

Business phones route incoming calls to an available line.

What are the benefits of a business phone system?

Excellent call quality

Business phone systems are such that the person you are calling, or the person who is calling you, can’t guess that you are using a regular phone or communicating with a business phone like VoIP. However, today’s phone companies are trying to improve their calls and even go beyond traditional telephones.

Ability to do multiple tasks

Contrary to many people’s beliefs, phones aren’t just used for calls. Today, modern phones can communicate, including messaging, conference calling, video conferencing, voice messaging, and faxing via email.

Having sufficient security

Business phone systems are much more secure than regular phones. These modern phones use very sophisticated encryption systems to secure your calls and information. This is a feature that hasn’t been possible for ordinary phones and calls.

Portability of business phones

As long as you have access to the internet, you can have your business phone system with you wherever you are. Business phones like VoIP phones allow you to make calls through various devices, such as smartphones, and assure you that you can reach customers anywhere in the world. Communicate with yourself or with colleagues and customers.

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This would allow you to make calls to the people you want without asking them to call another number. This phone system also allows you to communicate your status to your customers and inform them if you’re not ready or able to contact them within a certain period.

Ability to record phone conversations

Another great feature of a business phone call made this way can be recorded and allow you or your colleagues to record your needs and make sure that you don’t miss important messages. These phones also allow you to check your call history to get information about when customers often call you. To call time, you can also get information about how long each call will take.

VoIP phone system

VoIP stands for voice over internet protocol, and it means the simultaneous transmission of phone calls over a data network. The VoIP phone system, also known as the phone IP, allows the use of the internet for phone calls. In contrast to traditional phone lines, the VoIP phone system uses digital technology and requires a broadband connection such as DSL.

VoIP is a way of converting analog audio signals to digital data transmitted over the internet. Turn it into a virtually free way to make phone calls anywhere in the world.

All you have to do is pay the ISP. The purpose of this is to challenges that endanger the transmission of voice traffic on the substrate of low-quality local area networks.

Therefore, following this path is necessary to ensure the success of enterprise VoIP projects. IP-based phone conversations are fundamentally different from data communications. These calls’ quality is closely related to network-level exchanges and will lead to a significant loss of quality.

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Broadband network access lines and equipment and quality management and control tools are prerequisites for VoIP phone systems’ success.

 

voip phone service

What are the advantages of a VoIP phone system?

The VoIP phone system has many advantages, especially if you are running a small business; it is an excellent choice. But what are these benefits that make VoIP phones a superb way for communications in companies and organizations?

Easy installation and maintenance

VoIP is more comfortable to set up regular phones.  You don’t need much technical knowledge or extra cable and cord to do it. VoIP phone system installation involves setting up an IP phone even without installing software.

Lower cost

If you use an internet connection, you can consider using VoIP phones for almost free. All you need to pay is the internet cost because VoIP doesn’t include any additional charges for hardware, wires, cable, etc.

Portable number

VoIP phone number is commonly known as a virtual number, and it is fully portable. So, you can use the same number wherever you go. This number is beneficial for people who travel regularly. Even if the address changes, they can still access the VoIP number.

The VoIP phone system has many advantages and benefits over traditional services. And you can use it for many purposes, such as conference calls, call forwarding, call waiting, and more. But that’s not all. VoIP also provides features like virtual fax. You can connect an email account to a VoIP system and receive fax messages.

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